Deloitte hiring for Trainee Associate

Deloitte hiring for Trainee Associate

Position: Trainee Associate

Qualifications: Bachelor’s Degree

Experience: Freshers/ Experienced

Location: Chennai; Hyderabad, India

Role Overview

As a Junior Associate – Network Operations Center (NOC) at Deloitte, you will be a critical part of the AI & Engineering team, ensuring uninterrupted availability, reliability, and performance of enterprise IT infrastructure and applications. This role focuses on real-time monitoring, proactive incident management, automation, and operational excellence in a 24/7 environment.

You will collaborate with internal resolver teams, external vendors, and global stakeholders to rapidly detect, escalate, and resolve incidents while continuously improving service quality through documentation, analytics, and automation.

What You Will Do

24/7 Monitoring & Operations

Perform continuous “Eyes-on-Glass” monitoring of applications and infrastructure using tools such as Dynatrace, Grafana, Azure Monitor, SolarWinds, Datadog, and Nagios

Identify anomalies, establish performance baselines, and trigger actionable alerts for business-critical systems

Incident Management & Escalation

Act as an Incident Coordinator during major incidents

Initiate and participate in incident bridge calls

Escalate issues to L1/L2/L3 teams following SOPs

Document incident progress and support Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA)

Incident Triage & Resolution

Triage auto-generated tickets and route them appropriately

Ensure rapid acknowledgment, resolution tracking, and stakeholder communication

Knowledge Management

Create, update, and maintain SOPs, runbooks, and known error databases

Enable faster issue resolution and reduce dependency on SMEs

Automation & Shift-Left Initiatives

Identify recurring operational issues

Recommend automation opportunities for monitoring, detection, and remediation

Support first-line resolution through documentation and scripting exposure

Collaboration & Communication

Work closely with DevOps, Operations, Product teams, and third-party vendors

Support escalation management, SOP creation, and incident resolution

Reporting & Metrics

Track and report operational KPIs such as MTTD, MTTR, ticket volumes, and major incidents avoided

Provide insights to drive continuous service improvement

Required Experience & Skills

Experience

6 to 18 months of experience in IT Operations, NOC/SOC, Application Support, or Incident Management

Prior experience in a 24/7 production environment

Technical Skills

Hands-on experience with monitoring tools (Dynatrace, Grafana, Azure Monitor, Datadog, Nagios, SolarWinds, etc.)

Familiarity with ITSM tools such as ServiceNow or JIRA

Experience with alert configuration, dashboards, and real-time monitoring

Basic understanding of incident, problem, and change management

Incident & Process Management

Exposure to major incident coordination and stakeholder communication

Experience following or documenting SOPs and runbooks

Automation (Preferred)

Basic exposure to PowerShell, Python, or Bash scripting

Interest in operational automation and process optimization

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field
(Non-engineering graduates such as BSc IT / BCA are eligible)

ITIL Foundation Certification (preferred)

Experience with on-premise data centers, cloud, or hybrid environments (Azure, AWS, GCP)

Familiarity with CMDB, SLAs, and service coverage models

Experience working with enterprise clients or managed services environments

Shift & Work Requirements

Willingness to work rotational shifts, including night shifts, weekends, and holidays

On-site role; no hybrid or remote work

May require working from Offshore Delivery Centers (ODC) or client locations

About the Team

The Hybrid Cloud Infrastructure team delivers end-to-end solutions across hybrid cloud platforms, AI infrastructure, advanced connectivity, and high-performance computing. The team focuses on resiliency, automation, optimization, and managed operations to help clients achieve business outcomes at scale.

Life at Deloitte

Deloitte’s purpose is to make an impact that matters—for our people, clients, and communities. We foster an inclusive culture that values diversity, collaboration, innovation, and continuous learning.

Our professionals benefit from:

World-class learning platforms including DU: The Leadership Center, Hyderabad

Career acceleration and leadership development opportunities

Comprehensive health, financial, and wellbeing benefits

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