K2a Online Jobs:Career in IT Field

Royal Bank Of Scotland Walk-in Drive for Analyst 2020 | Chennai

Royal Bank of Scotland (RBS) hiring Analyst for BA, B.Com, BBA, B.Sc – 2018/2019 batch graduates at Chennai on 30 January 2020. For detailed eligibility, venue details, apply link read below.
Company Name: Royal Bank of Scotland
Position: Analyst

Job Location : Chennai
Salary: Best in Market

Experience: 0 – 1 year

Drive Date: 30 January 2020
Time: 11 AM – 12 PM
Eligibility Criteria:

Fresher (B.A, B.Com, BBA, B.Sc-Non IT )
Batch – 2018 and 2019 passed out
Candidate needs to be comfortable with the working hours (24*7 rotational shifts)
Desired Skills:
Be aware of changes in trends/policies/regulations as applicable to your business
Understanding of the industry and customers
Thorough understanding of product and processes, banking systems
Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.
Responsibilities:
Manage interactions with the end customers
Maintain accuracy/customer satisfaction as per the guidelines/parameters
Interaction with the onshore teams as and when required
Ensure meeting the SLAs
Process adherence and maintaining accuracy levels
Ensuring customer satisfaction scores are as per the benchmarks
Ensuring internal quality scores are achieved as per the benchmarks
Contribute to building process capability and participate in cross-training
Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
Support process training and knowledge sharing within the team
Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
Capture and collate MI as required according to recognised processes and practices
Complete all mandatory training/accreditations as applicable to your role and your team
Support improving the team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
How to Apply:
All interested and eligible candidates can attend the drive at the following venue on 30 January 2020
Venue Details:
BS Business Services Pvt Ltd,
Olympia Technology Park,
8th Floor, Fortius Block,
Guindy, Chennai – 600032
Contact Person: Kandesh Kumar