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Mphasis Hiring Fresher for Customer Support Voice Job Position: Voice Customer Support – Officer Qualification: Any Graduate 0-3 yrs

Job description
Job Role & Responsibilities

The responsibilities of a CSO would be and not limited to:

Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
Identify and assess customers’ needs to achieve maximum satisfaction
Build trust and sustainable relationship with customers through interactive communication
Record details of customer interactions, queries, complaints and comments/feedback
Route concerns that require immediate/special attention to concerned departments
Follow up to ensure necessary actions are taken to resolve the customer issues
 


Skills
The right candidate will:

Conversation skills – the ability to have meaningful conversations
Active listening – ability to pick up cues from the customer
Customer service – going above and beyond while taking ownership of the situation.
Coachable – can take feedback and action it
Adaptability - working in fast paced environment
Dependable – Should have the ability to manage additional volumes if any
Reliable – Be regular to work
Flexible - be comfortable working in night/rotational shifts including on weekends (2 Weekly Off’s in a week)
Qualification

Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply
No B.E/B.Tech
 
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Experience

24 months in International BPO (Call Centre)
Shifts & Week Off

• 24x7 Process Rotational Shifts.

• 5 days working with no fixed Weekly offs

• 2 Days Weekly Off - Rotational Offs.

• 9 Hours Login (With 1 Hour Break)



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