Diebold Nixdorf is hiring for Associate Service

Diebold Nixdorf is hiring for Associate Service

Position : Desk Representative 

Experience: 0 - 2 year's

---

✅ Key Responsibilities

• Handle inbound customer calls or requests through various service channels.
• Create, update, and manage tickets in the support system.
• Diagnose and resolve software/hardware issues using tools (e.g., remote desktop).
• Perform basic troubleshooting like password resets or software configuration.
• Escalate unresolved issues as per defined procedures.
• Communicate effectively with customers and keep them informed.
• Maintain accurate documentation in systems and knowledge bases.
• Ensure high customer satisfaction and timely response to issues.

---

🎓 Qualifications

• Education: Any graduate or equivalent work experience.
• Experience: 0–2 years (ideal for freshers or entry-level candidates).

• Skills:

• Strong communication in English and local language (spoken & written).
• Basic knowledge of IT support, troubleshooting, or remote assistance tools.
• Willingness to work in shifts and resolve customer issues patiently.

---

🌟 Why Join Diebold Nixdorf?

• Global organization with 23,000+ employees across 130+ countries.
• Work at the intersection of technology, innovation, and commerce.

• A culture driven by:

• Collaboration

• Decisiveness

• Agility

• Accountability

• Openness to change

• Diversity and inclusion focused work environment.

---

📝 How to Prepare (If You’re Applying)

• Learn basics of ticketing tools (e.g., ServiceNow, Remedy).
• Brush up on common troubleshooting (network, Windows, Outlook, etc.).
• Be ready for scenario-based questions during interviews.
• Highlight communication skills and customer handling experience.

---

Apply to Diebold Nixdorf is hiring for Associate Service