Red Hat hiring Technical Support Engineer Trainee

Red Hat hiring Technical Support Engineer Trainee

Company: Red Hat

Qualifications: BE/BTech

Experience Needed: Freshers

Location: Pune

About Red Hat
Red Hat is a global leader in open source solutions, empowering enterprises to innovate through technologies like Linux, cloud-native apps, and automation. We foster a culture of openness, collaboration, and learning. At our Pune location, we are seeking motivated freshers to begin their career as Technical Support Engineer Trainees and be part of a global, inclusive tech community.

Position Overview
As a Technical Support Engineer Trainee, you will begin your journey working alongside experienced mentors and support teams, gaining hands-on exposure to Red Hat's products, tools, and customer engagement practices. You’ll work on real-world support cases, enhance your troubleshooting skills, and build a deep understanding of Red Hat technologies.

Key Responsibilities
Maintain and update accurate customer contact records.

Assist users in navigating the Red Hat Customer Portal and registering their products.

Address entry-level queries about Red Hat subscriptions and product usage.

Offer initial support for basic issues related to Red Hat Enterprise Linux (RHEL).

Follow up with customers on open issues to ensure resolution and satisfaction.

Collaborate with a global team of Red Hatters to deliver outstanding customer experiences.

Build connections in a diverse and inclusive work environment.

Required Skills & Qualifications
Strong written and verbal communication in English.

Good organizational and time management abilities.

Analytical mindset with the ability to interpret customer issues and data.

Passion for learning and contributing within a team setting.

Red Hat Certified System Administrator (RHCSA) certification is mandatory or should be in progress.

Interest in open source technologies and customer-facing roles.

Eligibility
Recent graduates holding a BE/BTech degree in Computer Science, Information Technology, or a related field.

Freshers with a proactive approach and eagerness to build a career in Linux-based support are welcome.

Why Join Red Hat?
At Red Hat, you’ll find more than just a job—you’ll join a global movement of open collaboration. We offer a supportive culture where new ideas are welcomed, risks are encouraged, and your growth is a priority. Expect hands-on learning, mentorship, and opportunities to build a meaningful career.

Apply to Red Hat hiring Technical Support Engineer Trainee

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