Company Name: GenpactJob Position: Associate/Sr AssociateExperience: Freshers/Experience(0-3 Years)Job Location: Hyderabad

Company Name: Genpact

Job Position: Associate/Sr Associate

Experience: Freshers/Experience(0-3 Years)

Job Location: Hyderabad

Date of Joining: Immediate Joiners

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Job Description:

Roles and Responsibilities:

Respond to customer queries and customers concern

Provide support for data collection to enable Recovery of the account for end user.

Maintain a deep understanding of client process and policies

Reproduce customer issues and advance product bugs

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Skills Required:

Desired Candidate Profile:

Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach

Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

Salary:

1.0 to 2.50 LPA

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