Company : MphasisVoice - Trainee Customer Support Officer Qualification

Company : Mphasis

Voice - Trainee Customer Support Officer 

Qualification

Voice - Customer Support Officer - CSO1 - BGLR

• 0 - 3 Year
•  Bengaluru

Role description

Job Role & Responsibilities

The responsibilities of a CSO would be and not limited to:

• Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
• Identify and assess customers’ needs to achieve maximum satisfaction
• Build trust and sustainable relationship with customers through interactive communication
• Record details of customer interactions, queries, complaints and comments/feedback
• Route concerns that require immediate/special attention to concerned departments
• Follow up to ensure necessary actions are taken to resolve the customer issues

Skills

The right candidate will:

• Conversation skills – the ability to have meaningful conversations
• Active listening – ability to pick up cues from the customer
• Customer service – going above and beyond while taking ownership of the situation.
• Coachable – can take feedback and action it
• Adaptability - working in fast paced environment
• Dependable – Should have the ability to manage additional volumes if any
• Reliable – Be regular to work
• Flexible - be comfortable working in night/rotational shifts including on weekends (2 Weekly Off’s in a week)

Qualification

• Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply
• No B.E/B.Tech

Experience

• 24 months in International BPO (Call Centre)

Shifts & Week Off

•  24x7 Process Rotational Shifts.

•  5 days working with no fixed Weekly offs

•  2 Days Weekly Off - Rotational Offs.

•  9 Hours Login (With 1 Hour Break)

Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply

No B.E/B.Tech

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