Company Name: GenpactExperience: FreshersJob Location: HyderabadDate of Joining: Immediate Joiners

Company Name: Genpact

Experience: Freshers

Job Location: Hyderabad

Date of Joining: Immediate Joiners

Job Description:

Onsite Support engineer would be deployed at one of the Genpact Site in India in 24*7 shifts and would carry following roles and responsibilities:

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or Task Tickets” in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA’s.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.
• Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Coordination with Vendor Partner coordination for any issues for warranty and other escalations.

Eligibility Criteria:

• Freshers

Apply Here: Click Here