Salesforce hiring for Technical Support Engineer

Salesforce hiring for Technical Support Engineer

Position: Technical Support Engineer

Qualifications: Bachelor’s Degree

Experience: Freshers/ Experienced

Location: Hyderabad, Bangalore, India

Role Overview

Salesforce is seeking a highly motivated Technical Support Engineer to join its Global Technical Support organization. This role offers a fast-paced learning environment where you will develop deep expertise in the Salesforce AI-powered CRM platform while directly supporting enterprise customers worldwide.

As a core technical advisor, you will diagnose and resolve complex, business-critical issues, act as the customer’s technical advocate, and collaborate closely with engineering and product teams to enhance platform reliability and customer success.

Key Responsibilities

Own and resolve complex technical issues across Salesforce’s AI-driven CRM ecosystem

Act as the primary technical contact for enterprise customers, ensuring timely and effective issue resolution

Investigate, analyze, document, and prioritize customer-reported problems using internal tools and escalation frameworks

Coordinate the resolution of high-impact and critical incidents, ensuring minimal disruption to customer operations

Collaborate with Product Engineering teams to identify product gaps and drive improvements by representing the Voice of the Customer

Deliver exceptional customer experiences through clear, professional, and empathetic communication

Develop and maintain deep technical expertise in assigned Salesforce product areas

Provide guidance on Sales Cloud, Service Cloud, and platform best practices

Contribute to team knowledge by mentoring peers and supporting the Swarming support model

Create and maintain high-quality knowledge base articles to improve support efficiency and scalability

Stay ahead of emerging AI, automation, and Agentic CRM capabilities to support next-generation Salesforce features

Minimum Qualifications

Bachelor’s degree in Computer Science or equivalent practical experience

Strong written and verbal communication skills

Hands-on experience in software development, product engineering, or technical support

Programming experience in Apex, Python, JavaScript, or similar languages

Strong knowledge of database concepts, data modeling (relational & non-relational), and advanced SQL/SOQL

Experience debugging and developing on the Salesforce Platform (Apex, LWC, advanced Flows)

Solid understanding of Generative AI fundamentals, including LLMs, RAG, and prompt engineering

Proven ability to troubleshoot complex, high-priority issues in a customer-facing environment

Strong multitasking skills with the ability to perform under pressure

Preferred Qualifications

Salesforce certifications such as:

Salesforce Platform Developer I/II

Sales Cloud or Service Cloud Consultant

Salesforce Data Cloud Consultant

Agentforce Specialist

Experience with Salesforce cross-cloud integrations

Advanced expertise in LLMs, RAG architectures, data grounding, and AI prompt optimization

Exposure to DevOps practices, including CI/CD pipelines, Git, and deployment tools in Salesforce environments

Experience working with Big Data platforms such as Snowflake or Amazon Redshift

Why Join Salesforce?

Work on the world’s #1 AI-powered CRM platform

Be part of the Agentic AI era, shaping the future of intelligent customer engagement

Accelerate your career with continuous learning and technical mastery

Collaborate in an inclusive, innovative, and purpose-driven culture

Participate in Salesforce’s 1-1-1 philanthropic model and Volunteer Time Off (VTO) program

Equal Opportunity & Inclusion

Salesforce is an equal opportunity employer committed to creating an inclusive and accessible workplace. All employment decisions are based on merit, qualifications, and business needs without discrimination of any kind.

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