HP Hiring Freshers for Patch Management

Position: HP Hiring Freshers for Patch Management -

Experience: Freshers (0-2 Years)

Education: Any Graduate

Salary: Expected Rs 5-6 LPA

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Responsibilities:

- Technical Knowledge: Apply evolving technical knowledge (e.g., SAP, Java, .NET) to resolve application issues with limited risk/complexity. Integrate technical expertise and business understanding to create effective solutions for HP and customers.

 

- Incident Management: Independently resolve routine in-scope technical incidents. Collaborate with team members for more complex incidents. Document known errors and workarounds.

 

- Escalation Management: Identify and address escalations following defined policies.

 

- Change Management/Implementation: Implement changes/solutions under general direction to meet customer needs within the technical responsibility area. Understand and escalate scope changes per change control process.

 

- Configuration Management: Ensure completeness and accuracy of Configuration Management Database (CMDB) entries.

 

- Solution Design: Understand the HP solutions set and apply these solutions to meet customer needs within the designated responsibility area.

 

- Quality: Offer continual improvement recommendations for the direct responsibility area (process improvement, technical standard updates, etc.).

 

- Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.

 

- Teamwork: Collaborate as part of a potentially virtual and/or global team.

 

- Contract Knowledge: Demonstrate basic understanding of business contracts to support and meet contractual metrics and obligations in the area of responsibility.

 

- Capacity and Performance Monitoring: Monitor performance checkpoints.

 

- Business Continuity: Execute recovery actions.

Education and Experience Required:

- Bachelor's degree in Computer Science, Engineering, Business, or related field, or equivalent work experience.

- 0-2 years of relevant experience with a Bachelor's degree, or 2+ years of relevant experience with a 2-year post-high school degree.

 

Knowledge and Skills:

- Developing understanding of applications technology in the direct responsibility area.

- Developing general understanding of related technologies.

- Developing ITIL Process knowledge.

- Developing customer service skills.

About HP:

At HP, we are on a mission to reimagine and reinvent what’s possible—in your career and the world around you. We thrive on taking on tough challenges, disrupting the status quo, and creating innovative solutions. Join us if you are inspired by big challenges, eager to learn and grow, and committed to making a meaningful difference.

HP operates in more than 170 countries, creating technology that makes life better for everyone, everywhere. We are committed to diversity, equity, and inclusion, fostering a culture where everyone is respected, valued, and encouraged to bring their authentic selves to work.

Come to HP and thrive, where you can belong and bring your authentic self to work every day. Join us in creating technology that makes life better for everyone, everywhere.

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