Wipro hiring System Engineer

Wipro hiring System Engineer

Company: Wipro

Company Website: wipro.com

Qualifications: Any Graduate

Experience Needed: Freshers

Location: Hyderabad, Bangalore, Chennai

Job Opportunity: System Engineer at Wipro

Role: System Engineer

Wipro invites applications for the position of System Engineer in Chennai. As a System Engineer, you will play a crucial role in providing exceptional technical support, troubleshooting various operating system issues, and learning new technologies. This is an excellent opportunity for freshers to join a dynamic team.

Key Qualifications:
- Any Graduate
- Strong communication skills with the ability to empathize and handle irate customers effectively
- Technical knowledge in troubleshooting base operating system issues
- Eagerness to learn new technologies
- Familiarity with troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support

Responsibilities:
- Answer incoming calls and respond to customer emails promptly.
- Manage and resolve customer complaints, ensuring high-quality service.
- Identify and escalate issues to supervisors when necessary.
- Provide product and service information to customers.
- Research required information using available resources and offer solutions.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and domains for optimal support.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team about trends in customer calls.
- Create Standard Operating Procedures (SOPs) for new issues and resolutions.
- Complete call logs and reports.

Eligibility:
- Any Graduate with a keen interest in technical support.
- Freshers are encouraged to apply.

Conclusion:
Join Wipro as a System Engineer in Chennai, where you will have the opportunity to enhance your technical skills, provide excellent customer support, and contribute to a dynamic work environment.

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