Deloitte is hiring Trainee Associate

Deloitte is hiring Trainee Associate

Position: Trainee Associate

Qualifications:  Bachelor’s Degree

Experience: 0 - 6 (Months)

Location: Chennai; Hyderabad, India

Position Overview

Join Deloitte’s AI & Engineering practice and become part of a high-impact team that supports mission-critical technology platforms for global clients. As a Trainee Associate – NOC Analyst, you will play a vital role in ensuring the stability, performance, and availability of enterprise IT infrastructure and applications through continuous monitoring, incident management, automation, and collaboration.

This role is ideal for early-career professionals looking to build strong foundations in IT operations, monitoring, incident response, and automation within large-scale enterprise environments.

Your Contribution

You will support round-the-clock IT operations, proactively detect and respond to incidents, coordinate resolutions, and continuously improve service reliability. Your work will directly contribute to reducing downtime, improving service quality, and enhancing operational efficiency for Deloitte’s clients.

Key Responsibilities

Infrastructure & Application Monitoring

Perform real-time “Eyes-on-Glass” monitoring of business-critical systems using tools such as Dynatrace, Grafana, Azure Monitor, SolarWinds, Datadog, and Nagios

Identify anomalies, establish performance baselines, and generate actionable alerts

Incident Management & Response

Act as an Incident Coordinator during major incidents

Initiate and participate in bridge calls, escalate issues, track progress, and support post-incident reviews (PIRs)

Collaborate with L1/L2 resolver teams to restore services quickly

Incident Triage & Escalation

Analyze auto-generated alerts and tickets based on SOPs

Ensure timely acknowledgment, escalation, and resolution of incidents

Support Root Cause Analysis (RCA) activities and incident communications

Knowledge & Process Management

Create, update, and maintain knowledge articles, SOPs, and known error documentation

Enable faster resolution by strengthening first-line support capabilities

Automation & Continuous Improvement

Identify recurring issues and recommend automation opportunities

Contribute to “Shift Left” initiatives by enabling self-healing and first-line remediation

Assist with basic scripting and automation efforts

Collaboration & Stakeholder Communication

Coordinate with internal teams such as DevOps, Operations, Product, and external vendors

Support escalation workflows and service improvement initiatives

Reporting & Metrics

Track operational KPIs including MTTD, MTTR, ticket volumes, and incident trends

Prepare reports and insights to support service optimization and decision-making

Service Coverage

Provide 24×7×365 operational support, including night shifts, weekends, and holidays

Work in rotational shifts (no hybrid or remote work option)

Required Skills & Experience

Experience

0–6 months of experience in IT Operations, NOC/SOC, Application Support, or Incident Management

Exposure to 24/7 enterprise support environments is preferred

Technical Skills

Hands-on experience with monitoring tools such as Dynatrace, Grafana, Azure Monitor, Nagios, SolarWinds, Datadog

Familiarity with ITSM platforms like ServiceNow or JIRA

Understanding of alert configuration, dashboard creation, and real-time monitoring

Incident Management

Experience participating in or coordinating major incidents

Understanding of ITIL-based incident, problem, and change processes

Automation (Preferred)

Basic exposure to scripting languages such as Python, PowerShell, or Bash

Interest in automating repetitive operational tasks

Soft Skills

Strong communication skills for working with technical and business stakeholders

Process-oriented mindset with attention to detail

Ability to work under pressure and manage multiple incidents simultaneously

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field

ITIL Foundation certification (preferred)

Exposure to cloud, on-premise, or hybrid environments (AWS, Azure, GCP)

Understanding of CMDB, SLAs, and enterprise service models

Experience working with managed services or large enterprise environments

About the Team – Hybrid Cloud Infrastructure

Deloitte’s Hybrid Cloud Infrastructure team delivers solutions across Hybrid Cloud, AI Infrastructure, Advanced Connectivity, High-Performance Computing, and Data Centers. The team focuses on resiliency, automation, optimization, and end-to-end operations management to help clients achieve scalable, secure, and future-ready infrastructure outcomes.

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