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Role: Technical Helpdesk EngineersCompany Name: CSS Corp Pvt LtdJob Position: Technical Helpdesk Engineers

Role: Technical Helpdesk Engineers

Company Name: CSS Corp Pvt Ltd

Job Position: Technical Helpdesk Engineers

Experience: Freshers/Experience(0-3 Years)

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

Job Description:

Responsible for providing phone, chat and email based technical support for Client products. Assists employees in determining problems, and provides resolutions on technical and service problems. Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardised policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.

Principle duties and responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Eligibility Criteria:

  • Freshers/Experience(0-3 Years)

Skills Required:

Preferred Qualification:

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information
  • Not Mentioned

Levels Of Interview:

  • Online Assessment:
    Link for Online Assessment(Duration: 15 mins): Click Here
  • Telephonic Interview
  • Video Call – Final Level.
Apply Here: Click Here

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