DXC TECHNOLOGIESJob RoleSenior Assistant :Technical SupportJob Description

DXC TECHNOLOGIES

Job Role

Senior Assistant :Technical Support

Job Description

The candidate plays a role of an ongoing   interface between the client and DXC. She:

· Assists in   gathering the required information, to handle customer software, technical   quires, troubleshooting, and problem-solving of end users

· Manages   customer expectations regarding estimated response times for issue   resolution, meets SLAs like response and resolution times by partnering with   L 2 and L 3 teams within the organization

· Collaborates   with technical support team members to properly manage customer inquiries and   escalate when needed

· Owns customer   technical issues from reporting of the issue to its resolution, keeps the   customers updated about the issue status, monitors the given tasks as needed

· Ensures compliance   with internal processes and standards for IT support

Job Requirements

She should:

· Have an   ability to work with cross functional teams across domains

· Possess   effective English communication skills (both written and spoken)

· Be   flexible to work in a 24 X 7 support environment (night/morning shifts)

Job Level

· Job   Level: L 2

· Work   Experience : 0-1 yr.

· Work   location: Bangalore/Chennai/Noida

Education Qualification

· B.Sc. in   IT/Computer Science/Mathematics/ Physics/Chemistry; or BCA

· 60%   aggregate in academics (10th, 12th, and Graduation)

· Employment   Type: Full Time permanent role

If you fit in the above criteria, send your resumes to Ratheesh.nair@dxc.com with subject line “Resume - Senior Assistant :Technical Support”.

Your email will be ignored if the subject line is not clearly mentioned as advised.

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