DXC TECHNOLOGIES
Job Role
Senior Assistant :Technical Support
Job Description
The candidate plays a role of an ongoing interface between the client and DXC. She:
· Assists in gathering the required information, to handle customer software, technical quires, troubleshooting, and problem-solving of end users
· Manages customer expectations regarding estimated response times for issue resolution, meets SLAs like response and resolution times by partnering with L 2 and L 3 teams within the organization
· Collaborates with technical support team members to properly manage customer inquiries and escalate when needed
· Owns customer technical issues from reporting of the issue to its resolution, keeps the customers updated about the issue status, monitors the given tasks as needed
· Ensures compliance with internal processes and standards for IT support
Job Requirements
She should:
· Have an ability to work with cross functional teams across domains
· Possess effective English communication skills (both written and spoken)
· Be flexible to work in a 24 X 7 support environment (night/morning shifts)
Job Level
· Job Level: L 2
· Work Experience : 0-1 yr.
· Work location: Bangalore/Chennai/Noida
Education Qualification
· B.Sc. in IT/Computer Science/Mathematics/ Physics/Chemistry; or BCA
· 60% aggregate in academics (10th, 12th, and Graduation)
· Employment Type: Full Time permanent role
If you fit in the above criteria, send your resumes to Ratheesh.nair@dxc.com with subject line “Resume - Senior Assistant :Technical Support”.
Your email will be ignored if the subject line is not clearly mentioned as advised.
** Exclusive for women employees only **
1 Comments
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