Dell Job Opening SummaryJob Role: Technician Technical SupportEligibility: Any GraduateJob Location: Bangalore

Dell Job Opening Summary

Job Role: Technician Technical Support

Eligibility: Any Graduate

Job Location: Bangalore

Experience Required: Fresher/Experience (0-4 Years)

Last Date To Apply: As Soon As Possible

Salary: Not Disclosed

Candidate Profile and Criteria

• This recruitment of Dell is for candidates who are Graduate Fresher to 4 years of relevant work experience required.
• Undergrad with 1 year of relevant work experience required.
• Should be willing to work in shifts in a 24 x7 work environment.
• Should be residing within Transport Boundaries.
• Ability to handle stressful situations..
• Goal/Career oriented and self-motivated.
• First-rate customer focus, phone etiquette and work ethic.
• Excellent communications skills.

• Good Knowledge of PC Hardware/Software for desktop & portable systems.
• Any relevant Certification/Qualification.

Company’s Name: DELL
Company’s Website: www.dell.com
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Roles and Responsibilities

• As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

• Provide first level Support on Dell supplied products and/or peripherals
• Assign incidents in line with documented guidelines and procedures
• Demonstrate good judgment in analyzing information to make routine decisions.
• Handle inbound calls, emails, and web interface to support existing and new customers.
• Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
• Be compliant and adhere to process design as per the management decision.
• Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
• Understand the administrative and operational requirements of the job.
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.

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