plays a role of an ongoing interface between the client and DXC. She:
· Assists in gathering the required information, to handle customer software, technical quires, troubleshooting, and problem-solving of end users
· Manages customer expectations regarding estimated response times for issue resolution, meets SLAs like response and resolution times by partnering with L 2 and L 3 teams within the organization
· Collaborates with technical support team members to properly manage customer inquiries and escalate when needed
· Owns customer technical issues from reporting of the issue to its resolution, keeps the customers updated about the issue status, monitors the given tasks as needed
· Ensures compliance with internal processes and standards for IT support
Job Requirements
She should:
· Have an ability to work with cross functional teams across domains
· Possess effective English communication skills (both written and spoken)
· Be flexible to work in a 24 X 7 support environment (night/morning shifts)
Job Level
· Job Level: L 2
· Work Experience : 0-1 yr.
· Work location: Bangalore/Chennai/Noida
Education Qualification
· B.Sc. in IT/Computer Science/Mathematics/ Physics/Chemistry; or BCA
· 60% aggregate in academics (10th, 12th, and Graduation)
· Employment Type: Full Time permanent role
If you fit in the above criteria, send your resumes to Ratheesh.nair@dxc.com with subject line “Resume - Senior Assistant :Technical Support”.
Your email will be ignored if the subject line is not clearly mentioned as advised.
OPPO F17 Pro (Matte Gold, 8GB RAM, 128GB Storage) Diwali Edition with Gift Box
Additional Exchange Offers
Exchange Offers +
Instant Discount 10% on icici /HDFC/City Bank + 10% Extra+ fastival Discount
0 Comments
Thank You for comment
if you have any queries then Contact us k2aindiajob@gmail.com