Apply Now: Mphasis Off Campus Drive 2025 – Technical Support Engineer

🌟 Apply Now: Mphasis Off Campus Drive 2025 – Technical Support Engineer 

Mphasis is inviting skilled professionals to apply for the role of Technical Support Engineer at its Pune location. This is a great opportunity for graduates with 1–3 years of relevant experience who are eager to advance their careers in IT support and infrastructure services.

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✅ Position Overview

Role: Technical Support Engineer

Company: Mphasis

Experience: 1 to 3 Years

Qualification: Any Graduate

Location: Pune, India

Job Type: Full-time

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💻 Technical Skills Required

• Strong hands-on experience with Windows and Mac OS environments

• Good understanding of computer systems, mobile devices, and hardware/software troubleshooting

• Familiarity with remote desktop tools (e.g., Webex, LogMeIn, Bomgar)

• Working knowledge of Citrix Virtual Apps, AWS, and basic virtualization concepts

• Exposure to help desk tools and customer support platforms

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🛠 Management and Operational Skills

• Knowledge of ticketing systems such as ServiceNow, RemedyForce, etc.

• Awareness of the ITSM framework, particularly Incident Management

• Experience handling inbound support calls, email, and live chat support

• Capable of documenting technical knowledge and maintaining accurate service records

• Efficient in prioritizing tasks and managing multiple tickets simultaneously

• Escalation handling and coordination with internal technical teams for unresolved issues

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🤝 Soft Skills & Behavioral Competencies

• Strong problem-solving and diagnostic abilities

• Excellent verbal and written communication skills

• Proven track record in roles such as Desktop Support Engineer, IT Help Desk Technician, or similar

• Ability to provide quick and reliable solutions with excellent customer service

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🎓 Preferred Certifications (Nice to Have)

• MCSE, CCA, or ITIL Foundation certification will be an added advantage

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📌 Why Join Mphasis?

• Work in a dynamic tech-driven environment

• Collaborate with cross-functional global teams

• Opportunity to build your career with a leading IT services company

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📲 Stay Connected & Apply

• WhatsApp Group (Join Now): Click here

• Telegram Channel: Click here

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🚀 Conclusion

If you're passionate about tech support and want to be part of a growing IT company with global impact, this opportunity at Mphasis Pune is perfect for you. Apply now to take the next big step in your career!

Apply Now for Mphasis Technical Support Engineer Jobs