Anthology is hiring for System Engineer

Anthology is hiring for System Engineer

Experience: 0 - 3 year's

Location: Bangalore, India

Work Mode: Hybrid Remote

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About the Opportunity

Anthology is dedicated to transforming education through technology, enabling students to achieve their goals while empowering institutions to succeed. As part of our Global Support Team, you will play a key role in ensuring seamless operations by providing first-level technical support, resolving issues, and maintaining strong customer relationships.

This role offers an exciting chance to enhance your technical expertise, contribute to a global support ecosystem, and grow within a collaborative and inclusive environment.

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Key Responsibilities

Technical Support & Issue Resolution

• Provide first-level troubleshooting for application and infrastructure-related incidents.

• Manage and resolve technical issues across operating systems, networks, and applications.

• Ensure timely escalation to higher-level teams when required.

• Interact with clients via email, chat, and phone to deliver updates and resolutions.

Root Cause Analysis & Knowledge Management

• Document Root Cause Analyses (RCA) for recurring incidents.

• Create and maintain knowledge base articles to improve support efficiency.

• Continuously contribute to internal documentation and solution repositories.

Customer Engagement

• Act as a communication bridge between technical teams and clients.

• Provide clear and timely updates, ensuring a smooth customer experience.

Shift & On-Call Support

• Participate in weekend and rotational on-call schedules to provide 24/7 support coverage.

• Proactively monitor systems and escalate issues to minimize downtime.

Collaboration & Teamwork

• Work closely with cross-functional teams such as infrastructure, development, and operations.

• Ensure effective handoffs and maintain strong collaboration for issue resolution.

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Qualifications & Skills

Required:

• 0–2 years of experience in IT support, system administration, or related fields.

• Proficiency in Windows/Linux operating systems.

• Basic knowledge of network protocols (TCP/IP, DNS, DHCP).

• Experience with ticketing tools such as ADO or Salesforce.

• Exposure to SQL (basic queries) and PowerShell scripting.

• Familiarity with cloud platforms like Microsoft Azure or AWS.

• Strong communication, analytical, and troubleshooting abilities.

• Ability to multitask effectively in a fast-paced environment.

• Fluent in written and spoken English.

Preferred:

• Understanding of virtualization tools (VMware, Docker).

• Knowledge of CI/CD pipelines and automation.

• Awareness of ITIL processes and frameworks.

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Why Join Anthology?

• Work with a global support team impacting critical education systems.

• Grow your technical and problem-solving skills in a supportive environment.

• Be part of an inclusive and diverse culture that values innovation, collaboration, and continuous learning.

• Opportunities to work with cutting-edge technologies across cloud, infrastructure, and automation.

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Conclusion

This role is ideal for motivated individuals who want to build their technical career in IT support while contributing to the advancement of education technology worldwide. If you are passionate about problem-solving, customer success, and continuous learning, Anthology provides the platform to grow and make an impact.

Join us, and help shape the future of education with technology.

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