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Mphasis hiring for Technical Support Associate

Job Description:


Technical Support Associate

Company: Mphasis

Qualifications: BE/BTech

Experience Needed: 0-3 Years

Location: Bangalore




- Provide professional remote technical support services for end users.

- Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software.

- Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

- Special cases are upgraded in time and cooperate with other teams to solve user problems.

- Clearly and completely record case information in the system according to the process.

- Find out the user’s usage needs and recommend upgrading products and configurations to improve the user’s experience.

Education and Skills:
- Excellent English communication skills with a neutral accent.

- Proactive work attitude, strong sense of responsibility, and learning ability.

- Should be flexible for rotational shifts.

- Foundation in computer knowledge, understanding of computer operating systems, and commonly used software and hardware.

- Knowledge in customer support.

Interview Tips:
1. Understand the Company: Research Mphasis and its culture, values, and services before the interview.

2. Review the Job Description: Familiarize yourself with the job description and tailor your responses to match the requirements.

3. Highlight Relevant Experience: Emphasize your technical support and customer service experience.

4. Showcase Communication Skills: Your English communication skills are crucial, so practice clear and effective communication.

5. Prepare for Technical Questions: Be ready to discuss your knowledge of computer operating systems and troubleshooting tools.

6. Teamwork and Problem Solving: Have examples ready that demonstrate your ability to work in a team and solve technical issues.

7. Adaptability: Highlight your flexibility for rotational shifts.

8. Ask Questions: Prepare thoughtful questions to ask the interviewer about the company or role.

9. Practice Mock Interviews: Practice answering common interview questions to build confidence.

10. Dress and Behave Professionally: Dress appropriately and arrive on time for the interview.

Top 10 Most Common Interview Questions:

When interviewing for a Technical Support Associate position at Mphasis, you can expect a variety of technical and behavioral questions. Here are the top 10 commonly asked questions during Technical Support interviews:

1. Tell me about yourself.

2. How would you handle an irate customer or a frustrated user?

3. Explain a technical issue you resolved successfully.

4. What tools or software do you use for troubleshooting?

5. How do you stay updated with the latest technology trends?

6. Describe a situation where you collaborated in a team to solve a problem.

7. How do you prioritize multiple support requests?

8. Walk me through your process for diagnosing a hardware or software issue.

9. How do you ensure thorough documentation of support cases?

10. How would you handle a customer requesting an upgrade or product recommendation?


Preparing for a Technical Support Associate interview at Mphasis requires a combination of technical knowledge, communication skills, and a customer-centric mindset. Tailor your responses to the job description, practice common interview questions, and showcase your ability to handle technical support challenges effectively. Good luck with your interview

Apply To Below Link 👇


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