Oracle hiring Technical Support Engineer
Job Title: Technical Support Engineer
Company: Oracle
Location: Bangalore
Qualifications: Bachelor’s degree
Experience Needed: 0-2+ years
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About Oracle:
Oracle is a global technology company that provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 420,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack for companies of all sizes.
Job Description:
Oracle is seeking a Technical Support Engineer to join our Support organization. As a Technical Support Engineer, you will deliver post-sales support and solutions to Oracle customers while serving as an advocate for their needs. You will resolve post-sales non-technical and technical customer inquiries via phone and electronic means, as well as provide advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues. You will be responsible for maintaining high levels of customer satisfaction while meeting guidelines through electronic means.
Roles and Responsibilities:
- Act as a main point of contact for customers, OEMs, and beneficial Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
- Provide level one support to customers who contact the Oracle Solution Center.
- Proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
- Prioritize and lead work queue in accordance with service level agreements.
- Detail investigation and issue resolution, prioritizing issues to appropriate second-level resources for resolution.
- Investigate and diagnose performance issues of tools/applications.
- Fix issues by capturing information, shadowing end-users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
Eligibility Criteria:
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or related field, or equivalent meaningful work experience.
- At least 1 year of experience in Application Support and SQL.
- Good knowledge and hands-on experience with Linux and SQL.
- Must reside in or be willing to relocate to Bengaluru, Karnataka.
- Willingness to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local laws.
- Proficient in English to work with global associates.
Conclusion:
If you are a passionate individual with a Bachelor's degree and a desire to work in a dynamic and challenging environment, we encourage you to apply for the Technical Support Engineer position at Oracle. Join us and be part of a company that is at the forefront of cloud technology and innovation.
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Job Title: Technical Support Engineer
Company: Oracle
Location: Bangalore
Qualifications: Bachelor’s degree
Experience Needed: 0-2+ years
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About Oracle:Oracle is a global technology company that provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 420,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack for companies of all sizes.
Job Description:
Oracle is seeking a Technical Support Engineer to join our Support organization. As a Technical Support Engineer, you will deliver post-sales support and solutions to Oracle customers while serving as an advocate for their needs. You will resolve post-sales non-technical and technical customer inquiries via phone and electronic means, as well as provide advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues. You will be responsible for maintaining high levels of customer satisfaction while meeting guidelines through electronic means.
Roles and Responsibilities:
- Act as a main point of contact for customers, OEMs, and beneficial Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
- Provide level one support to customers who contact the Oracle Solution Center.
- Proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
- Prioritize and lead work queue in accordance with service level agreements.
- Detail investigation and issue resolution, prioritizing issues to appropriate second-level resources for resolution.
- Investigate and diagnose performance issues of tools/applications.
- Fix issues by capturing information, shadowing end-users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
Eligibility Criteria:
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or related field, or equivalent meaningful work experience.
- At least 1 year of experience in Application Support and SQL.
- Good knowledge and hands-on experience with Linux and SQL.
- Must reside in or be willing to relocate to Bengaluru, Karnataka.
- Willingness to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local laws.
- Proficient in English to work with global associates.
Conclusion:
If you are a passionate individual with a Bachelor's degree and a desire to work in a dynamic and challenging environment, we encourage you to apply for the Technical Support Engineer position at Oracle. Join us and be part of a company that is at the forefront of cloud technology and innovation.
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