Company Name: Upstox
Post Name; Product Intern
Salary: up to ₹40K/Month *
Experience: Freshers/Experience
Batch: 2024 and before
Job Location: Bangalore / Mumbai
The Upstox Story:
Upstox is a leading Fin-Tech company in India, dedicated to simplifying trading and investing for the masses. Our goal is to provide accessible and affordable investment opportunities to everyone, from new investors to experienced traders. With our state-of-the-art trade and investment platform and commission-free pricing, we offer a wide range of asset categories, including Stocks, IPOs, Mutual Funds, and more.
By focusing on customer needs and providing them with personalized yet powerful tools, we have experienced remarkable growth. Our customer base has grown by 800% from 25 thousand in 2017 to 2 lakh in 2019. In 2020, we witnessed a staggering 1500% growth, and currently, over 11 million customers trust us with their investment decisions. This growth trajectory positions us as a potential industry leader in the country.
Our mission is simple: to demystify investing and make it more accessible and effortless for everyone. By combining this mission with intuitive design and cutting-edge technology, we aim to empower every Indian to take control of their investments.
Founded in 2009 by Ravi Kumar and Shrinivas Viswanath, with Kavitha Subramanian joining as the third co-founder in 2016, Upstox received backing from Ratan Tata. In early 2016, we raised $4 million in Series A funding led by Kalaari Capital. In September 2019, the Series B funding round saw an investment of $25 million by US-based investment firm Tiger Global Management.
With a team of highly skilled technology and finance professionals, we are currently seeking motivated field experts to join our dynamic team.
Job Description Summary:
As a Product Intern at Upstox, you will contribute to the development and enhancement of our platform, ensuring a great experience for our users. This role is perfect for individuals passionate about personal finance, with a strong analytical mindset, and a desire to learn and grow in a fast-paced environment.
Responsibilities:
- Analyze data, conduct user research, and analyze support tickets to understand customer pain points and address them at scale.
- Collaborate with designers and developers to address identified pain points using your research and analysis.
- Increase adoption of existing product features.
In your day-to-day role, you will:
- Analyze data to identify positive and negative trends and take appropriate action.
- Maintain close connections with customers through user research or other mediums to address critical customer issues related to specific product features.
- Analyze customer tickets associated with a particular product feature and brainstorm solutions to address them at scale.
- Collaborate with developers and designers to develop small features and address existing bugs.
- Scale existing product features by collaborating with the marketing team and/or implementing self-adoption solutions.
PPO will be offered based on performance.
Tips to Beat the Competition:
Showcase your abilities to be self-driven, a quick starter, have an ownership mindset, and aggressively drive and deliver result.
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